![]() It is possible that an alert could match an alert rule, but still not be routed beyond LogicMonitor’s interface. Are alert notifications being suppressed by one of LogicMonitor’s AIOps features? A resource (or website, EventSource, etc.) that is in SDT is denoted with a unique clock icon throughout the LogicMonitor interface to help you quickly identify SDT status. Keep in mind that alerts that occur during periods of scheduled downtime (SDT) display in the LogicMonitor interface, but are never routed for external delivery. For more information on customizing columns on the Alerts page, see Managing Alerts from the Alerts Page. Display the Alert Rule column on the Alerts page to see what alert rule is matching the alert.Test alert routing, as discussed in Testing Alert Delivery.To troubleshoot this possibility, you can: In most cases, alert notifications do not reach their intended destinations because they are being matched to an unexpected alert rule. must match an alert rule, and this alert rule must reference an escalation chain that contains the recipients that you want to deliver notifications to. Remember that in order for alert notifications to be routed, the particular website, EventSource, resource datapoint, etc. ![]() If you do see the alerts within your LogicMonitor account, but you aren’t receiving alert notifications, then you need to determine whether you have an alert rule configured to route notifications for that type of alert. datapoint thresholds, website alerting configurations, etc.) such that alerts are triggered as you expect. In this case, you’ll need to adjust the triggering criteria (e.g. If you cannot find the alerts for which you think you should be receiving notifications for within the interface (make sure to manually include cleared alerts in your filter criteria), then the alert probably isn’t being triggered in the first place. All alerts, whether routed or not, display on the Alerts page/tab in your LogicMonitor account. Are the alerts being generated?įirst, it is important to distinguish whether your problem is with alert generation or alert delivery. ![]() ![]() Review the possible causes for missing alert notifications in the following sections to see if any apply to your situation. In addition, there are features that seek to intelligently suppress alert notifications under targeted circumstances in order to reduce alert noise. The generation of alerts and subsequent routing of alert notifications has many moving parts in LogicMonitor. Troubleshooting Missing Alert Notifications If you think you aren’t receiving routed alert notifications that you should be receiving-or if you think you are receiving too many alert notifications, follow the troubleshooting tips listed in the following sections. You can additionally choose to have alerts routed (using alert rules and escalation chains) via a variety of delivery methods, including text, email, voice call, or integration with a third-party app such as a ticketing system. All alerts display within your LogicMonitor interface. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |